Technical Support Center

Technical Support Center

Professional Support for Your Healix Device

Immediate Support

Contact

Phone: 888-778-9933
Hours: Monday-Friday, 8:00 AM – 6:00 PMMST
Email: support@healixlasers.com Contact Support

Common Issues & Solutions

Power & Charging

Device Won’t Power On First, consult the Quick Start Guide power section. If issues persist, verify:

1. Battery charge status
2. Proper power connection
3. Correct charging adapter

For detailed battery management, see our Maintenance Guide.

Treatment Window & Performance

For optimal performance, regularly clean and maintain your device following our Essential Maintenance Guide

For specific treatment protocols, visit:

• Human Treatment Protocols
• Equine Treatment Protocols

Maintenance & Updates

Keep your device performing optimally:

• Review Safety Requirements
• Follow Maintenance Guidelines
• Check Warranty Coverage

Technical Documentation

All documentation can be found in our Resource Center:

• User Manuals
• Safety Guides
• Treatment Protocols
• Program videos

Professional Support

For professional users, visit our Partner Portal for additional resources.

Equipment Service

Need repairs? Start with our Service Request Process.

For immediate assistance, call 888-778-9933 during business hours. See our complete Contact Page for all support options.