Frequently Asked Questions
General Questions About
Healix Products
Is laser therapy FDA-cleared?
Yes, our devices are FDA-cleared Class 4 laser therapy devices for professional and personal use. All Healix products meet strict safety and efficacy standards required for medical devices in the United States.
Are your devices safe for home use?
Yes, our devices are designed with multiple safety features and intuitive controls for safe home use. Each device includes comprehensive training materials and clear safety guidelines. However, it's important to carefully read the user manual and follow all safety instructions.
How quickly will I see results?
While individual responses vary, many users report noticeable improvements after only one treatment. Some require 3-5. For optimal results, we recommend following the prescribed treatment protocols for your specific condition. Some acute conditions may show improvement more quickly, while chronic conditions may require more consistent treatment.
Shipping & Delivery
How long does shipping take?
We ship within 1-2 business days of order confirmation. Standard UPS ground shipping within the continental US typically takes 5-8 business days. Express shipping options are available at checkout. International shipping times vary by location.
Do you ship internationally?
Yes, we ship to select international locations. International orders may require additional documentation and customs clearance. Please contact our sales team for specific information about shipping to your country.
Purchase & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), and PayPal. For professional purchases, we also offer various financing solutions and lease options.
Is financing available?
Yes, we offer several financing options through our partnered healthcare financing providers Klarna at checkout, when available.
Returns & Warranty
What is your return policy?
Due to the highly specialized nature of our medical devices, including lasers, we do not offer a return policy. Our devices are carefully regulated to ensure safety, precision, and effectiveness, and each product undergoes rigorous quality control before being delivered to you. To maintain the highest safety and hygiene standards, as well as regulatory compliance, we cannot accept returns on these devices.
Do you offer a warranty on your medical devices
Yes, we are pleased to offer a one-year warranty on all our medical devices, including lasers. This warranty covers any defects in materials or workmanship under normal use during the first year from the date of purchase. If a defect arises and a valid claim is received within the warranty period, we will either repair the device or provide a replacement, depending on the specific case and device condition.
Support & Training
What kind of training is provided?
Each device comes with comprehensive training materials, including detailed user manuals, video tutorials, and access to any of our online training resources. Our support team is also available for additional guidance.
Is technical support included?
Yes, all Healix devices include lifetime technical support. Our support team is available by email support 24/7.
Treatment & Usage
How often can treatments be administered?
Treatment frequency depends on the specific condition and protocol. Generally, treatments can be administered daily for acute conditions and 2-3 times per week for chronic conditions. Always follow the recommended protocol for your specific situation.
Is any special preparation required before treatment?
The treatment area should be clean and free of lotions, oils, or other products that might interfere with the laser. The user manual provides specific preparation guidelines for different treatment types.
What happens if I need repairs after the warranty expires?
We offer out-of-warranty repair services at reasonable rates. Our technical team can diagnose issues and provide repair quotes before any work is performed. Extended warranty options are also available for purchase during your initial warranty period.
Can multiple people use the same device?
Yes, our devices are designed for multiple users. However, we recommend cleaning the treatment window between users and following proper sanitization protocols, which are detailed in the user manual.
Are there any running costs or maintenance fees?
There are no recurring costs for using Healix devices. The only maintenance required is regular cleaning and following the care instructions in your user manual. The devices are designed for years of reliable use without requiring replacement parts or consumables.