Privacy Policy

Last Updated: March 1, 2024

Introduction

HealixLasers.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website www.healixlasers.com
Purchase our products
Contact our support team
Interact with our services

Information We Collect

Personal Information

We collect information that you provide directly to us:

Name and contact information
Billing and shipping addresses
Payment information
Email address
Phone number
Professional credentials (if applicable)

Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type
Device information
Usage data
Cookies and tracking technologies
Geographic location (country/region only)

How We Use Your Information

Core Business Purposes

We use your information to:

Process your orders
Fulfill your purchases
Communicate about your order
Provide customer support
Send warranty information
Process returns or repairs

Communication

With your consent, we may use your information to:

Send product updates
Share maintenance reminders
Provide technical bulletins
Offer promotional materials
Request feedback

Business Operations

We also use information to:

Improve our products
Enhance website functionality
Analyze usage patterns
Prevent fraud
Comply with legal obligations

Information Sharing

We Share With

Payment processors
Shipping providers
Customer support services
Data analytics providers
Fraud prevention services

We Never

Sell your personal information
Share medical information
Disclose treatment data
Provide information to unauthorized parties

Data Security

Protection Measures

We implement appropriate security measures:

Encryption protocols
Secure servers
Access controls
Regular security assessments
Employee training

Payment Security

All payments processed through secure providers
Credit card information is not stored
PCI DSS compliant systems
Encrypted transmission

Your Rights

You Have the Right to

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Restrict data processing

To Exercise These Rights

Cookie Policy

We Use Cookies For

Essential website functionality
Shopping cart management
User preferences
Analytics
Performance optimization

Cookie Control

Manage cookies through browser settings
Opt-out of non-essential cookies
Clear cookies at any time
Block third-party cookies

Children's Privacy

We do not knowingly collect data from children under 13
Parents can request data deletion
We comply with COPPA regulations
Contact us immediately if you believe we have collected children's data

International Data Transfers

Data Protection

We comply with international data protection laws
Implement appropriate safeguards
Use standard contractual clauses
Ensure adequate protection measures

Changes to Privacy Policy

Updates

We may update this policy periodically
Notice of material changes will be posted
Continued use constitutes acceptance
Check back regularly for updates

Contact Us

Privacy Questions

Email: [email protected] Phone: 888-778-9933 Hours: M-F 9AM-5PM MST

Legal Compliance

We Comply With

GDPR (European Union)
CCPA (California)
PIPEDA (Canada)
Other applicable privacy laws

Data Retention

We retain data as legally required
Follow industry best practices
Implement data deletion schedules
Maintain records of processing

Additional Rights for Specific Jurisdictions

California Residents

Under CCPA, you have rights to:

Know what data is collected
Access your data
Delete your data
Opt-out of data sales
Non-discrimination

European Residents

Under GDPR, you have rights to:

Data portability
Processing restrictions
Withdraw consent
Lodge complaints
Object to processing

This privacy policy was last updated on March 1, 2024. Please review periodically for any updates or changes.